Message from Ron Losby, CEO & President of Steinway & Sons

Ron Losby, CEO & President of Steinway & Sons
Message from Ron Losby,
President & CEO of Steinway & Sons

For over 165 years, Steinway & Sons has been recognized not only for building and selling the world’s finest pianos, but also for its resiliency, strength of spirit and dedication to working together through hard times. In the midst of this coronavirus outbreak, the safety and well-being of our employees and customers remains our highest priority, and we would like to provide an update on our operations and the procedures we follow to maintain that safe environment.

We know that there are times when purchasing something meaningful has an exceptionally positive impact on our lives. Therefore, our company-owned showrooms across the United States are currently open for business. However, we have postponed student recitals and large events that take place in our showrooms. Our sales team is working closely with teacher partners to support their efforts in offering virtual lessons to their students. In addition, certain locations in designated “hot spots” are subject to modified hours and may be accessible by appointment only to reduce walk-in traffic and crowds. We encourage making use of many of our video-call platforms to virtually tour our showrooms and make piano selections.

If you do choose to visit us in person, you will find that our showrooms comfortably allow for individualized spacing of guests. Additionally, all of our locations have increased the frequency of sanitizing surfaces including a thorough cleaning in between customer visits.

You may contact your local showroom or salesperson to learn more about our newest high-resolution player piano, Spirio | r, or to get an overview of our current selection of pianos. I also encourage you to bring some music into your day by visiting our YouTube channel at youtube.com/SteinwayOfficial or by visiting us at steinway.com.

We have made the decision to keep our factories running as long as we believe it is safe to do so. Closing them would create a personal hardship for the artisans that handcraft every Steinway piano. To further support efforts in social distancing, we have suspended our factory tours for the time being. We are in contact with local and state authorities and monitoring CDC guidelines to ensure that the decisions we make remain in the best interests and safety of our employees.

Company-wide, we will continue to protect our employees and customers, and we remain ready to serve our customers in the most appropriate fashion.

I am looking forward to the time when we can make and celebrate music together at Steinway Hall and other great venues around the globe. Until then, I hope you will keep Steinway close with music in your home.

Ron Losby
President & CEO
Steinway & Sons